Terms of Use Porcelain World Effective Date: 1st January 2026

1. Acceptance of Terms Welcome to Porcelain World! By accessing or using our website, you agree to comply with and be bound by these Terms of Use. If you do not agree to these terms, please do not use our website. If you purchase products from us, your order is also governed by our Terms & Conditions of Sale.

2. Changes to Terms We reserve the right to modify these Terms of Use at any time. Any changes will be posted on this page with an updated effective date. Where changes are material, the version of these Terms in force at the time you placed an order will continue to govern that order. Your continued use of the website after such changes constitutes your acceptance of the new Terms of Use.

3. Use of the Website You agree to use our website only for lawful purposes and in accordance with these Terms of Use. You agree not to:

• Use the website in any way that breaches any applicable UK or international law or regulation.
• Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the website, or which, as determined by us, may harm us or users of the website.
• Use any device, software, or routine that interferes with the proper working of the website.
• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

4. Intellectual Property All content on this website, including text, graphics, logos, images, and software, is the property of Porcelain World or its content suppliers and is protected by international copyright laws. Unauthorized use of any content on the website is prohibited.

5. Product Descriptions We strive to ensure that the product descriptions on our website are accurate and complete. However, we do not warrant that all descriptions are error-free. If a product you receive does not match its description, or is faulty, please contact us and refer to our Returns & Refunds Policy.

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, including your right to a repair, replacement, price reduction, or refund for goods that are not as described, not of satisfactory quality, or not fit for purpose. If you are a consumer purchasing online, you also have a right to cancel most orders within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, details of which are set out in our Returns & Refunds Policy.

6. Pricing and Availability All prices are listed in GBP (£) and are subject to change without notice. We reserve the right to modify or discontinue products at any time. We are not responsible for typographical errors regarding price or availability.

7. Limitation of Liability To the fullest extent permitted by law, Porcelain World shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use the website; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from our website; (d) any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our website by any third party; (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the website; and/or (f) the defamatory, offensive, or illegal conduct of any third party.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under English law, including your statutory rights as a consumer.

8. Indemnification You agree to defend, indemnify, and hold harmless Porcelain World, its officers, directors, employees, and agents, from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising out of or resulting from your use of the website or your breach of these Terms of Use.

9. Governing Law These Terms of Use and any disputes arising out of or relating to the use of the website will be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

10. Contact Information If you have any questions about these Terms of Use, please contact us at:

Porcelain World Browns Garden Centre, Theobalds Park Road, Crews Hill, EN2 9DG Phone: 02046 203289 Email: [email protected]